RETURN POLICY
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Last updated 20 December 2024
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Thank you for your purchase. We hope your are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.
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RETURNS
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All returns must be posted within (7) days of purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
​Purchasers are responsible for return postage.
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CONTRIBUTIONS
There are no returns on contributions.
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RETURN PROCESS
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To return an item/s, please email customer service at sales@universal-pets.com to obtain a Return Merchandise Authorization (RMA) number After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
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CASCH PTY LTD -Universal Pets
Attn: Returns
RMA#
186 Glenmount Rd
Tanawha Qld 4556
Australia
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REFUNDS
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After receiving your return and inspecting the condition of your item, we will process your return. Please allow at lease (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
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EXCEPTIONS
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The following items cannot be returned:
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opened products
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damaged packaging
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live plants or animals
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pet doesn't like product
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For defective or damaged products, please contact us at the contact details below to arrange a store credit or exchange.
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Please note
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A $6.60 restocking fee will be charged for all returns
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Sale items are FINAL SALE and cannot be returned.
QUESTIONS
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If you have any questions concerning our return policy, please contact us at :
0456 193 938